Terms and Conditions

1. Introduction

Welcome to NovoUp Technologies. By accessing our website and using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

2. Payment Terms

All payments for our services are processed through secure payment gateways including but not limited to Razorpay and Cashfree. By making a payment, you agree to:

• Provide accurate and complete payment information
• Authorize us to charge the specified amount to your payment method
• Understand that all payments are non-refundable unless otherwise specified
• Comply with the payment processor's terms of service

3. Payment Processing

We use third-party payment processors to handle payments. These processors have their own privacy policies and terms of service. By using our services, you agree to:

• Allow payment processors to collect and process your payment information
• Comply with all applicable payment processing regulations
• Understand that payment processing fees may apply
• Accept the payment processor's security measures and protocols

4. Refund Policy

Refunds are subject to our refund policy and applicable laws. We reserve the right to refuse refunds in cases of:

• Services already delivered or completed
• Violation of our terms of service
• Fraudulent transactions
• Services customized or modified according to client specifications

5. Data Protection

We take your data protection seriously. When processing payments, we:

• Use secure, encrypted connections for all transactions
• Never store complete payment information on our servers
• Comply with applicable data protection laws
• Share payment information only with authorized payment processors

6. Dispute Resolution

In case of payment disputes:

• Contact us immediately with transaction details
• Provide all relevant documentation
• Cooperate with our investigation process
• Follow the payment processor's dispute resolution procedures

7. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the new terms.

8. Contact Information

For questions about these terms or payment processing, please contact us at:

• Email: contact@novoup.com
• Phone: +91 98814 01775
• Address: First Floor, Sailee Apartments, Caranzalem, Panjim, Goa 403 002

9. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Goa, India.